payments.nursymateshealthcare.in

Privacy Policy

Effective Date: September 22, 2026

1. Overview

Nursymates Healthcare Pvt. Ltd. (“we”, “us”, or “our”) operates the payment portal located at payments.nursymates.com. This Privacy Policy explains how we collect, use, process, and protect your personal information when you access our platform to settle invoices for our healthcare and home nursing services. By using this portal, you consent to the practices described in this policy.

2. Information We Collect

To provide a seamless billing experience and generate accurate, compliant invoices, we collect the following types of information:

  • Customer Details: Your full name, email address, and phone number.
  • Service Information: Details regarding the healthcare services provided, service duration, rates, and applied discounts.
  • Technical Data: When you click a payment link, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us maintain security and prevent fraud.

Important Note on Financial Data: We do not collect, store, or process your credit/debit card numbers, UPI PINs, or bank account passwords on our servers.

3. Payment Processing via Razorpay

We use Razorpay as our secure, third-party payment gateway. When you make a payment, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only used as long as is necessary to complete your transaction. After the payment is complete, your transaction information is not saved on our local servers.

For more insight into how your financial data is handled securely, you may read Razorpay’s Terms and Privacy Policy at https://razorpay.com.

4. How We Use Your Information

We limit the collection and use of your data to exactly what is necessary to fulfill our services. We use your information to:

  • Process and verify your payments securely.
  • Automatically generate and email your customized PDF invoice upon successful payment.
  • Maintain internal billing records in compliance with Indian tax regulations.
  • Respond to your customer service inquiries or refund requests.

5. Disclosure and Data Sharing

We do not sell, rent, or trade your personal information. We will only share your information in the following circumstances:

  • Service Providers: With Razorpay to process your payment. Razorpay will only collect, use, and disclose your information to the extent necessary to allow them to perform the payment processing services.
  • Legal Obligations: We may disclose your personal information if we are required to do so by Indian law, a court order, or if you violate our Terms of Service.

6. Data Security & Retention

We use industry-standard measures, including SSL encryption (HTTPS), to protect your personal information from unauthorized access, alteration, or destruction. We retain your billing information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, and tax statutory retention requirements in India.

7. Your Privacy Rights (DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, you have the right to:

  • Request access to the personal data we hold about you.
  • Request the correction of inaccurate billing details.
  • Withdraw your consent or request the erasure of your data (subject to our legal obligation to maintain financial records).

8. Contact & Grievance Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a grievance regarding your data, please contact our designated Grievance Officer:

  • Name: SAINOJ SKARIYA
  • Email: info@nursymates.com
  • Phone: +91 70122 58987
  • Registered Address:NURSYMATES HEALTHCARE PRIVATE LTD
  • 328F , KANIYODIKKAL
  • MAMANKARA, NILAMBUR
  • 679333
  • KERALA , INDIA